Shipping & Returns
How long will my order take to get to me?
Phone and web orders placed before 2 PM EST are shipped on the same day they are received (US Mail orders will be shipped the same day before 11:30am). No shipments are sent out on Saturday, Sunday, or holidays.
Orders that are especially large placed after 12 PM EST may be sent on the following day.
Shipping times vary depending on the state you live in and your choice of shipment carrier (UPS, FedEx, or US Mail). For an approximate shipping time in transit you can see the map below.
This is a UPS map of approximate shipping times to your area:
FedEx ship times in some areas take one day longer than the ship times on the UPS map.
US Priority mail takes approximately 3-5 days within the 48 contiguous states and the District of Columbia.
US Parcel Post takes approximately 5-10 business days. When you place your order you will be given an option to chose either UPS, FedEX or US Mail shipping.
US Postal Service does not deliver on the following holidays:
New Years Day
Martin Luther King Jr. Day
Can I have more than one shipping address?
Yes. If you are a regular customer, we can ship your order to a different address than the billing address of your credit or debit card. If this is your first order, and you want your order shipped to a different address than the billing address for your credit card, you can pay using Paypal, use check by phone, or you can mail in your payment.
How much will shipping cost?
The shipping cost is the same as the published shipping cost using UPS ground shipping. This is calculated based on the approximate weight of your package. When you put items in your shopping cart, the shipping cost is calculated and adjusted according to the items you put in your cart. If you'd like to know how much your shipping cost would be for an item, you can put it in your shopping cart and then click 'checkout' to see how much the shipping cost is listed for that item or list of items.
What is the holiday schedule?
IMPORTANT HOLIDAY SHIPPING INFORMATION: Delivery times will NOT be guaranteed by UPS or FedEx just before Christmas. There will not be a money-back guarantee for packages shipping via ground during this time.
How do I check the status of my order?
First, log into your account here. You can then click on "My Account" and select orders (You MUST be logged in to check your transaction history). If you know your order number and the type of order enter it and click on the 'Submit" button. You can also search through multiple orders, by specific time periods, returns, and an array of other search features. Whether the order was placed by telephone, fax or on-line your order will appear. The order numbers are displayed with the tracking numbers of the shipments made.
Holiday Shipping Information
For several weeks before Christmas UPS and Fedex air shipments except the last minute shipments shown below.
Latest days to ship by UPS air for delivery before Christmas:
UPS 3 Day Select: December 19 (placed before 2pm)
UPS 2nd Day Air®: December 20 (placed before 2pm)
UPS Next Day Air®: December 23 (placed before 2pm)
RETURNS - IT'S EASY
The easiest way for you to return something is normally to just send the item back with a copy of the invoice from your order, and a note of how you would like us to handle things. We can refund your money, send you a replacement, or leave a credit on your account for a future order. Just write down what you would like us to do on your order form, or on a separate note with your return.
Mail your return to: Africa Imports, 240 S Main St, Unit A, South Hackensack, NJ 07606
If you have any questions you can email ( firstname.lastname@example.org ) or phone us at 201-457-1995
YOU CAN RETURN ANYTHING FOR ANY REASON - ALMOST.
All the items you want to return must be returned within thirty days of the original purchase date given on the invoice enclosed with your order. There is a 10% restocking fee for anything returned after thirty days. No returns are accepted 60 days beyond the purchase date. Returns received without this paperwork will slow down your return, and may cause confusion and cost you a fee.
- No returns on used personal care items
- Clothing must not be soiled or laundered.
- Bolts of fabric can not have been cut
What To Do If Something Is Damaged
Damages must be reported within five business days in order to process the appropriate claims and send out replacements in an efficient manner.
- Do not discard the original shipment box or its packaging.
- Do not return damaged items without notifying us first to obtain instructions
- Do note any damages to the exterior of the box on the invoice received with the package, and highlight all damaged items.
How Long It Takes To Receive Your Refund
If you ask for a refund, it will be processed 24-48 hours after we have processed your return.
Thank you for your business. We appreciate you!